- Are you currently in a safe location?
Operators will typically ask where you’re calling from, if you’re in a safe location, or if you feel secure with the people around you. This can help gauge your immediate well-being to ensure you’re in a safe environment.
- When was the last time you excessively drank alcohol or used abused drugs?
Many people who struggle with substance abuse can’t control their intake of alcohol or drugs. Talking about how frequently you drink alcohol or use drugs helps identify your dependence on it.
- Does alcohol or drug use interfere with your life, such as school or work, your family, or your relationships?
If you’ve noticed a significant change in your ability to perform daily tasks or maintain relationships, that is a good indication of substance use disorder or addiction.
- Do you struggle with other medical issues?
Knowing about your medical history (and even your family’s medical history) is an essential element in establishing addictive patterns and how addiction may be affecting your overall health.
- Have you experienced any mental health concerns recently with your drinking or drug use?
Individuals who suffer from addiction and substance use often experience mental illness. This is called dual diagnosis.
- Have you previously tried to stop drinking or using drugs?
If you’ve tried to stop drinking or using drugs in the past but were unsuccessful, this information can help the operator provide the right resources that can offer you help.
- Are you ready to stop drinking or using drugs to enter a substance abuse treatment program?
A clear indication of your commitment to overcoming your addiction and substance abuse disorder is whether you feel ready to enter a rehab treatment program.
- Do you have insurance?
Some rehabilitation centers in your area may or may not accept insurance. Knowing if you have insurance is helpful so the hotline advisor can connect you with the right resources.